As leaders in vertical transportation services, our staff can assist you in any way you need, at any time of day or night. From diagnostics and maintenance to emergency repairs, we’re trained to handle it all quickly and professionally.
With more than 95 years of combined experience, our technicians solve issues with professionalism and integrity. Continuous training keeps us at the top of our game, and our preventative maintenance services keep you at the top of yours.
Know your contract and rights as a building owner. Many contracts, especially with larger firms, automatically renew unless you submit a certified cancellation letter. Contact our legal department at info@easternelevatorny.com for assistance in understanding your options.
The ASME A17.1 requires all elevators to be maintained by qualified elevator personnel. If the 2010 version of the code (or later) applies in your jurisdiction, you must also have a Maintenance Control Plan (MCP) for your equipment at all times.
Monthly. An older elevator might require more maintenance than a newer model. In general, a monthly service visit is optimal, and yearly safety inspections are appropriate for most. Ensure your contract specifies the exact number of technician visits.
At Eastern Elevator, a monthly service call will include the following services: ▸ Inspection of brake shoes, rope conditions, rollers, phones, lighting and indicators. ▸ Greasing machine parts as needed. ▸ Lubricating parts as per manufacturer specifications. ▸ Cleaning of pit and car top.
With proper maintenance, it shouldn’t happen too often. Of course, factors like volume of use and equipment age play a big role. At Eastern Elevator, we monitor for signs of aging and help you modernize your equipment before a problem arises.
Calling our 24-hour service line usually means a technician will be on site within an hour. However, weekends and holidays may have longer wait times, but we will keep you updated at all times. Technicians are dispatched based on urgency, with human entrapment or safety hazards taking priority.
In addition to monthly maintenance and any needed modernization or upgrades, here are tips to keep your elevator running smoothly: ▸ Keep the motor room well ventilated and clear of foreign objects. ▸ Check the door saddle periodically for debris. ▸ Avoid holding the doors open.
There are three types of mandatory inspections: ▸ CAT 1s are performed annually by your elevator service provider. ▸ Periodic Tests are performed annually by a third-party provider hired by the building owner. ▸ CAT 5s are performed every 5 years by your elevator service provider and include the CAT 1 of that year.
Receiving a violation is never pleasant, but our in-house violations team is here to make the process as smooth as possible. Send us the summons you received, and we will prepare the proposal of work needed. After it’s completed, we’ll handle the paperwork to clear your violation.
Yes, we can. Our violations team will review your violations with outside consultants and develop creative solutions to identify any ways to waive excessive fees.
If your elevator is more than 20 years old and has constant downtime due to repairs, it’s probably time for an upgrade. Outdated equipment is not only frustrating for users faced with a shutdown elevator, it can pose a safety risk to riders. Often the cost of modernization is lower than the cost of frequent outages and repairs!
It’s simple to cosmetically improve your elevators, and that will in turn upgrade the look of your whole building. We have many products and choices available; just ask!
A full modernization can boost your elevators' efficiency and reduce repair costs, but often this can be accomplished by replacing aging components such as the motor, the controller, or the door equipment.
